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- You can take advantage of our online single pay or installment options for all types of credit cards with your credit cards through our site. For online payments, the amount will be withdrawn from your credit card at the end of your order. If your order is canceled due to possible order cancellation or inventory problems, your credit card will be refunded within 3 business days.
- Order Price Refund: In case of cancellation of your orders for possible reasons; Babycord will refund the product price to your account and/or credit card within three business days.
- Delivery: We strive to deliver the products you have ordered to the cargo on the same day. For products that take time to supply, the shipping delivery time is 4 business days, as indicated in the product detail. Jul. You will be informed in case of delivery that is likely to be delayed due to reasons other than ours and miraculous reasons. There may be delays in deliveries, especially due to the high density of cargo.
- In order for the delivery of the product to be carried out without interruption, please provide the address of your location as the delivery address during the day.
- Your requests will be processed to be prepared according to the delivery type you have determined at the end of the order. Products from our warehouse will be sent by Aras Cargo company. Your orders will be delivered to the Cargo company no later than 4 (four) business days after confirmation.
- You can consult with our customer representative to discuss different delivery terms. Cargo deliveries are currently only valid for Turkey.
- Pay Tracking: If this system cannot perform the transaction due to any problems, our visitor is informed of this situation as a result of the pay page.
- In case of any error at the specified address, a connection is established with the ordering person in relation to the order that cannot be delivered.
- The validity of the e-mail address specified by our visitor is confirmed by an automatic e-mail sent after transferring the order. We are responsible to the bank where we use the credit card system as well as the customer for the delivery of the delivery.
- Please open and check the packages that you think have been damaged during shipment in front of the company official you have received. If you believe that there is any damage to the product, do not deliver the product by attaching a report to the shipping company.
- It is accepted that the cargo company has fulfilled its duty fully after the product has been delivered.
- If the product is damaged: Prepare the minutes as soon as possible firstname.lastname@example.org please inform the e-mail address.
- If you perform these operations, we will start working on your package and ensure that the delivery is repeated as soon as possible.
- If you briefly explain why you want to return the product in this email, you will be able to help us with our product-related work.
Withdrawal – Cancellation – Refund Terms
- If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales agreement provided to you.
- Buyers are subject to the provisions of the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts (RG:27.11.2014/29188) and other applicable laws in relation to the sale and delivery of the product they have purchased.
- Shipping charges that are the cost of product delivery will be paid by the seller.
- Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers can terminate the contract.
- The purchased product must be delivered in full and in accordance with the qualifications specified in the order.
- In the event that it is impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of learning about this situation. within 14 days, the total price must be returned to the Buyer.
- If the buyer does not pay the price of the product he has purchased or cancels it in his bank records, the Seller’s obligation to deliver the product expires.
- After the product is delivered, if it is found that the credit card that the buyer paid for was used unfairly by unauthorized persons, and the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the contract to the SELLER within 3 days, so that the shipping costs belong to the SELLER.
- If there are force majeure circumstances that the Seller cannot foresee and the product cannot be delivered within the time limit, the Buyer will be notified of the situation. The buyer may request the cancellation of the order, the replacement of the product with a similar one, or the postponement of delivery until the obstacle disappears. If the buyer cancels the order; if he has paid in cash, this fee will be paid to him in cash within 14 days of cancellation. If the buyer has paid by credit card and cancels, the product price will be refunded to the bank again within 14 days of this cancellation, but it is possible that the bank will transfer it to the buyer’s account within 2-3 weeks.
- The buyer will inspect the goods/services subject to the contract before receiving them; dents, broken, torn packaging, etc. it will not take delivery of damaged and defective goods/services from the cargo company. The delivered goods/services will be considered to be undamaged and intact. The BUYER must carefully protect the goods/service after delivery. Goods/services should not be used if the right of withdrawal is to be exercised. The Invoice must also be returned with the product.
- the receiver, at the address purchased the product itself or the person/organization from the date of delivery 14 (fourteen) days within any liability to the seller and notify you via the contact information provided below, assuming the goods without any legal or criminal reject and may use his right of withdrawal from the contract without reason.
- If the Buyer has purchased a service, this 14-day period begins from the date of signing the contract. Before the expiration of the right of withdrawal period, the right of withdrawal may not be used in service contracts that have been initiated with the approval of the consumer to perform the service.
- The costs arising from the use of the right of withdrawal belong to the SELLER.
- the use of the right of withdrawal for 14 (fourteen) day period, the seller or by certified mail, fax or email to be notified in writing by this agreement, the right of withdrawal and the product can’t be used in products that “it is imperative that provisions be used under.
- 3. if the invoice of the product delivered to the person or the BUYER is corporate (the invoice of the product that is requested to be returned), it must be sent together with the return invoice issued by the institution when returning. Order refunds, the invoice of which is issued on behalf of the institutions, will not be completed unless the INVOICE for the REFUND is canceled.)
- The return form, the box of the products to be returned, the packaging, if any, along with the standard accessories must be delivered in full and undamaged.
- The SELLER is obliged to return the total price and documents that put the BUYER in debt to the BUYER no later than 10 days after the notification of withdrawal reaches him, and to return the goods within a 20-day period.
- If there is a decrease in the value of the goods for some reason caused by the BUYER’s defect or if a refund becomes impossible, the BUYER is obliged to compensate the SELLER’s damages at the rate of defect. However, the BUYER is not responsible for any changes or disruptions caused by the proper use of the product or product during the right of withdrawal period.
- If the amount of the campaign limit set by the SELLER is reduced due to the exercise of the right of withdrawal, the amount of the discount used under the campaign will be canceled.
- according to personal needs to be generated and sent back at the buyer’s request or clearly available, non-lower parts underwear, swimsuits, bikini bottoms, makeup, disposable products, which are likely to pass or goods are in danger of fast degradation is delivered to buyer after the expiration date, to be returned if the packaging is opened by the client in terms of Health and hygiene products that are not appropriate, delivery, and mixed with other products after products that cannot be distinguished by the nature of the subscription agreement, except as provided under, periodicals such as newspapers and magazines for goods, or services performed instantly in electronic environment intangible goods that are delivered to the consumer with video or audio records, books, digital content, software programs, and data storage devices to store data, computer consumables, packaging has been opened by the purchaser, if a refund according to the regulation, it is not possible. In addition, it is also not possible to exercise the right of withdrawal regarding the services that have been started with the approval of the consumer before the expiration of the right of withdrawal period in accordance with the Regulation.
- cosmetics and personal care products, apparel products, swimwear, bikinis, books, software, and programs that can be copied, DVD, VCD, CD and tapes stationery consumables (toner, cartridge, ribbon, etc.) in order to be returned, their packaging must be unopened, untested, intact and unused.