1. SHIPPING & DELIVERY
1.1 DELIVERY AREAS AND TIMELINES
a) We currently deliver to all countries except Turkey and GCC countries.
b) The following options are available for delivery to your address in the aforementioned countries* as per timelines and days outlined as: 4-10 working days.
1.2 DELIVERY PROCESS
a) Orders are delivered daily during the working days, as per the respective timelines for each country in table above.
b) Orders placed outside working hours, after the cut-off time, and/or during public holidays will be processed on the first working day of the respective country.
c) Delivery timelines are estimated. We are not responsible for failures to deliver for reasons outside our reasonable control, including but not limited to the wrong address or missing contact details provided, customer being unreachable, postponed delivery requests, or weather conditions.
d) Once your order is ready for delivery, our team will contact you to schedule the date/hour of the delivery, at your convenience.
e) If there is no one available at the address provided who is able and competent to accept delivery of the products, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of the order.
f) Please note, deliveries may face delays for orders placed during sales, promotional periods, and public holidays. During this time, for any help regarding your order status, you can reach out to our Customer Service team via email at info@babycord.ae.
1.3 SHIPPING FEES
Free delivery on and above 200EUR.
For orders below 200EUR you will receive exclusive amount of shipping fee.
2. RETURN, EXCHANGE & CANCELLATIONS
2.1 CANCELLATIONS
To cancel an order, please contact our customer service through the available channels. Since we strive to process orders promptly, it may not always be possible to stop an order from being dispatched. You can cancel your order free of charge and receive a full refund, or request changes (subject to stock availability and price adjustments) as long as it is before the order is marked as “Processing” in our online tracking system. If the order has already been processed, please wait for delivery and follow our Returns and Refunds process.
2.2 RETURN & EXCHANGE POLICY AND COSTS
a) We offer a free return policy for items returned within 14 days of delivery, provided the conditions in the Returns and Exchanges section are met.
b) For damaged goods or incorrect orders, please use our Returns Process. The item must be returned in its original condition and within the specified return deadlines.
c) If you receive an item that is damaged or not the product you ordered, please arrange for return of the item using the Returns Process below. The item must be returned in the same condition you received it within the return deadlines as mentioned in the Return/Exchange Timeline Eligibility below.
d) If you think your item is defective, contact our customer service via email or phone for guidance. Reach us at +908502420536 via WhatsApp or at info@babycord.co
2.3 RETURN & EXCHANGE CONDITIONS
To qualify for a refund or exchange, items (including promotional gifts) must be:
a) Returned in their original packaging (including boxes, dust covers, etc.), with all price tags, instructions, and labels attached.
b) Unused, unaltered, and in a sellable condition, or in the condition they were received.
c) All promotional gifts must be returned in unopened, undamaged condition with all tags and labels intact.
d) Original proof of purchase or order confirmation is required for all returns, refunds, or exchanges.
2.4 RETURN AND EXCHANGE PROCESS
a) To return an order, contact our customer service team to initiate the return request. We will arrange for pickup from your doorstep. If approved, the returned items will be refunded as outlined in the refund section.
b) To exchange an order, contact our customer service team. at +908502420536 via WhatsApp or at info@babycord.co. You may exchange the item for another of equal or higher value.
c) We reserve the right to decline a return or exchange request if the conditions mentioned above are not met.
2.5 REFUND PROCESS
a) Refunds will be processed after the return process is completed and the items have been approved. Refunds will be issued to the original payment method.
b) Refunds may take up to 14 working days to appear in your account, depending on the issuing bank.
2.6 RETURN & EXCHANGE TIMELINE ELIGIBILITY
For all regions:
a) Sale Items: Free returns/exchanges online within 14 days of delivery.
b) Regularly Priced Items: Free returns/exchanges in online within 14 days of delivery.
